Knowledge Base :: ContentWatch Internet Filtering

ContentWatch has acquired Net Nanny. You can now find our products for homes and families at Netnanny.com

General

How do I disable common firewall software?

How do I disable common spyware software?

Why won't my registration number work? "Error Connecting to licensing server"

When I switch to "User Mode" it reverts back to "Default Mode".

How do I disable McAfee Personal Firewall?

How do I disable the firewall in Norton Internet Security?

How do I disable Zone Alarm's Firewall?

Hardrive reformat/Maximum number of installs errors, how do I reset my install?

ContentProtect isn't blocking any sites, what's going on?

How do I disable common spyware software?

How do I disable common firewall software?

How to Find Out What Version You Have

If I make a change or modification to ContentProtect on one computer, will the changes apply to the other computers?

What is my registration number?

How do I re-install?

How do I uninstall the program(s)?

I installed one of your programs and I am now unable to browse the Internet.

Why won't my registration number work? "Error Connecting to licensing server"

Can I purchase by check or money order?

ContentCleanup

Will I be billed again for ContentCleanup?

When logging in I get a message about 'Active X Controls'

How do I change my login information?

Files were deleted previously, but are not being deleted anymore

I can't find my new ContentCleanup!

What will happen to my Quarantined Items if I uninstall ContentCleanup?

When I delete or quarantine an item it says that the item has been partially deleted, or partially quarantined.

How do I know what files to delete in Cleanup?

How do I use ContentCleanup?

Why can't I restore my Quarantined Items?

Why am I getting errors during the scan?

Why are some files not cleaned with ContentCleanup?

ContentProtect Educational Edition

NTP Time Check Failure

ContentProtect Educational Suite

I can't connect to the Internet after installing ContentProtect Professional Suite, what do I do now?

How do I upgrade to ContentProtect Professional Suite 2.1?

How does ContentProtect Professional Suite 2.1 differ from the previous version 1.8?

What is Application Manager?

How do I customize the ContentWatch Block screen?

I'm unable to use a program on my computer after installing ContentProtect Professional Suite?

How do I set up ContentProtect Professional to run in 'stealth mode'?

How do I configure the software to run as a white list/black list?

What is Privacy Protect?

How do I block applications from running on my computer?

How do I override a website in ContentProtect Professional Suite?

NTP Time Check Failure

ContentProtect Non-Profit Edition

NTP Time Check Failure

ContentProtect Non-Profit Suite

How do I upgrade to ContentProtect Professional Suite 2.1?

How does ContentProtect Professional Suite 2.1 differ from the previous version 1.8?

What is Application Manager?

How do I customize the ContentWatch Block screen?

I'm unable to use a program on my computer after installing ContentProtect Professional Suite?

How do I set up ContentProtect Professional to run in 'stealth mode'?

How do I configure the software to run as a white list/black list?

What is Privacy Protect?

How do I block applications from running on my computer?

How do I override a website in ContentProtect Professional Suite?

I can't connect to the Internet after installing ContentProtect Professional Suite, what do I do now?

NTP Time Check Failure

ContentProtect Professional

NTP Time Check Failure

ContentProtect Professional Appliance

Can the ContentProtect Professional Appliance be used in conjunction with client-based filtering software?

ContentProtect Professional Suite

How do I configure the software to run as a white list/black list?

What is Privacy Protect?

How do I block applications from running on my computer?

How do I override a website in ContentProtect Professional Suite?

I can't connect to the Internet after installing ContentProtect Professional Suite, what do I do now?

How do I upgrade to ContentProtect Professional Suite 2.1?

How does ContentProtect Professional Suite 2.1 differ from the previous version 1.8?

What is Application Manager?

How do I customize the ContentWatch Block screen?

I'm unable to use a program on my computer after installing ContentProtect Professional Suite?

How do I set up ContentProtect Professional to run in 'stealth mode'?

NTP Time Check Failure

EmailProtect

I am now receiving duplicate copies of emails in my inbox.

How do I add an email address/word to the safe list?

How do I add an email address/word to the blocked list?

How do I disable EmailProtect notifications in my inbox?

How do I import my address book?

How do I view my quarantined email?

Net Nanny

How do I add a user to my sign-in screen?

CWHI.EXE Is Bogging Down My Computer

What is my account information (Account name, Admin name, Password)?

I can open my reports but no activity or logs are showing.

I Forgot My Password

What is my account information (Account name, Admin name, Password)?

I can open my reports but no activity or logs are showing.

I Forgot My Password

How do I add a user to my sign-in screen?

CWHI.EXE Is Bogging Down My Computer

If I want another person to be an Administrator too, how do I do that?

How do I add users?

I'm Getting 'Error #102' or 'Missing or Corrupt File'

What is new in ContentProtect 2.0?

I can see the name of the site my kids went to but it doesn't really tell me what kind of site it is.

Actual conversations using MSN or Netscape instant message are not logged. Why is this?

Why is my Internet connection so slow after installing ContentProtect?

Why does the ContentProtect icon have an hour glass?

How do I disable Content Protect?

I have problems starting Yahoo messenger after installing ContentProtect, what do I do?

I can open my reports but no activity or logs are showing.

When trying to view the reports, remotely, I cannot see any data in the graphs, why?

Known OS Compatibility Issues

How do I switch from default mode to user mode?

What if I forget my Administrator password?

How do I install ContentProtect on multiple machines?

How to Check on Internet Activity- Remotely

How do I remotely access my family's report activity in ContentProtect 2.0?

How do I get email notifications at work?

How do I add a user to my sign-in screen?

My password appears to be longer than what I type in (example: I typed 4 characters but I see 10)?

Where is the User's Guide?

How do I uninstall ContentProtect?

Can my kids disable ContentProtect software?

Installation appears to have frozen on "creating database" or "registering modules".

Does ContentProtect Work on a Mac?

What is default mode?

I Cannot Send or Receive E-mail After Installing

Can I be notified at work when my kids are trying to view inappropriate sites?

Does ContentProtect work with personal firewalls?

If I have uninstalled ContentProtect why can't I use the same registration number on another computer?

Will ContentProtect 2.0 Work on my Windows 98 Computer?

How do I add users?

I'm Getting 'Error #102' or 'Missing or Corrupt File'

Can I make changes to my child's profiles from work?

I can see the name of the site my kids went to but it doesn't really tell me what kind of site it is.

Why can't I use my email address when creating a new account?

I Forgot My Password

Why is my Internet connection so slow after installing ContentProtect?

Why does the ContentProtect icon have an hour glass?

Do I have to change my ISP account to use ContentProtect?

I have problems starting Yahoo messenger after installing ContentProtect, what do I do?

What is user mode?

Why Aren't My 'Time Restrictions' Working

When trying to view the reports, remotely, I cannot see any data in the graphs, why?

How do I change the override password?

What if I forget my Administrator password?

Is your software compatible with Internet Explorer, Mozilla Firefox, and Netscape?

ContentProtect Refresh Failed

How do I remotely access my family's report activity in ContentProtect 2.0?

I have more than one computer; can I use the same settings on all of them?

How do I add a user to my sign-in screen?

How do I Install ContentProtect if I lost my registration code?

Slow, or no Internet Connectivity

How do I uninstall ContentProtect?

If I want another person to be an Administrator too, how do I do that?

Does ContentProtect Work on a Mac?

What is new in ContentProtect 2.0?

Installation appears to have frozen on "creating database" or "registering modules".

Can I be notified at work when my kids are trying to view inappropriate sites?

Actual conversations using MSN or Netscape instant message are not logged. Why is this?

If I have uninstalled ContentProtect why can't I use the same registration number on another computer?

Will ContentProtect 2.0 Work on my Windows 98 Computer?

How do I disable Content Protect?

Can I make changes to my child's profiles from work?

Known OS Compatibility Issues

I can open my reports but no activity or logs are showing.

Why can't I use my email address when creating a new account?

I Forgot My Password

How do I switch from default mode to user mode?

Do I have to change my ISP account to use ContentProtect?

How do I install ContentProtect on multiple machines?

How to Check on Internet Activity- Remotely

What is user mode?

Why Aren't My 'Time Restrictions' Working

How do I get email notifications at work?

How do I change the override password?

My password appears to be longer than what I type in (example: I typed 4 characters but I see 10)?

Where is the User's Guide?

Is your software compatible with Internet Explorer, Mozilla Firefox, and Netscape?

ContentProtect Refresh Failed

Can my kids disable ContentProtect software?

I have more than one computer; can I use the same settings on all of them?

What is default mode?

I Cannot Send or Receive E-mail After Installing

How do I Install ContentProtect if I lost my registration code?

Slow, or no Internet Connectivity

Does ContentProtect work with personal firewalls?

How can I administer my software remotely?

I am unable to connect to the Internet after installing ContentProtect

ContentProtect is overblocking

When installing from a backup cd, ContentProtect locks up in 'populating databases'

How do I completely remove ContentProtect 2.1?

I'm having trouble viewing my reports

Why isn't ContentProtect blocking porn in image searches?

I do not have a Windows Desktop or Taskbar after installing ContentProtect & McAfee Privacy Services.

ContentProtect is locking up my computer

After uninstalling ContentProtect My computer restarts every 45 seconds, How do I fix this?

I forgot my admin password, how do I change it?

Why aren't my time controls working?

ContentProtect 2.1 is now available, Why haven't I received an update?

I keep getting a "Refresh Profiles Failed message"

Countdown Clock After Installing or No Start Button After Installing

How do I view report details?

I'm getting the message "ContentWatch Files are missing or corrupt"- what do I do?

I forgot my uninstall/override password how do I change it?

I'm getting the message "Not a valid win32 application" when attempting to run the ContentProtect Setup file

How do I make changes to ContentProtect?

How do I install ContentProtect?

I cannot uninstall ContentProtect through add/remove programs

ContentProtect is overblocking

How Do I temporarily disable ContentProtect 2.1?

I'm having trouble viewing my reports

I do not have a Windows Desktop or Taskbar after installing ContentProtect & McAfee Privacy Services.

How do I synch ContentProtect user logins with Windows logins?

After uninstalling ContentProtect My computer restarts every 45 seconds, How do I fix this?

Why aren't my time controls working?

How do I allow or block a website?

I keep getting a "Refresh Profiles Failed message"

How do I view report details?

How can I administer my software remotely?

I forgot my uninstall/override password how do I change it?

I am unable to connect to the Internet after installing ContentProtect

I'm getting the message "Not a valid win32 application" when attempting to run the ContentProtect Setup file

When installing from a backup cd, ContentProtect locks up in 'populating databases'

How do I install ContentProtect?

How do I completely remove ContentProtect 2.1?

I cannot uninstall ContentProtect through add/remove programs

Why isn't ContentProtect blocking porn in image searches?

ContentProtect is locking up my computer

How Do I temporarily disable ContentProtect 2.1?

I forgot my admin password, how do I change it?

ContentProtect 2.1 is now available, Why haven't I received an update?

How do I synch ContentProtect user logins with Windows logins?

Countdown Clock After Installing or No Start Button After Installing

I'm getting the message "ContentWatch Files are missing or corrupt"- what do I do?

How do I allow or block a website?

How do I make changes to ContentProtect?

With ContentProtect installed I cannot surf the internet.

NTP Time Check Failure

Net Nanny 5.1.x

How many computers can I install Net Nanny on?

List Update Errors - NN 5.1.2

What Games does Net Nanny Block?

Log on screen is flickering back to NONE

How do I permit only the sites I want?

How does Net Nanny work with Search Engines?

How do I know if Net Nanny's working?

Net Nanny is blocking too much

Hotmail being blocked

Why does my Outlook have troubles?

I've lost my Net Nanny! Where can I find it?

Allowing Google Images

Net Nanny filters other programs! How can I prevent this?

Net Nanny will not auto-start!

Adding programs to NN's List of Permitted Applications (prevent conflicts)

Content Advisor Errors and browser freezing

Fast User Switching in XP

Net Nanny isn't loading up on limited user accounts

I've Purchased Net Nanny but I still see an Expiry Message

Time Limits - How to set for users

Has my child disabled Net Nanny?

Does Net Nanny work on a network?

Is Net Nanny compatible with IE 7 or Windows Vista

Net Nanny is not filtering enough

What Instant Messenger Applications does Net Nanny Block?

Where can I download a free version of Net Nanny 5?

Ok, I like the trial, now how do I buy/install the product?

NNSvc.exe - Service cannot be deleted Error (or Error 10003)

Logon box appears when I'm not using the Internet

Time Limits Don't Work - General

What File Trading Applications does Net Nanny Block?

I get a "synchronization objects" error 9026

How do I find my serial number or unlock name/key

Is Net Nanny a "Spam" filter?

Invalid Key / Expired Key Error Message

Can Net Nanny load onto just one account

How do I make a backup CD of Net Nanny?

DAO.MSI Missing Error

Can access Internet without logging on, Forcing Users to logon

Net Nanny is causing my computer or Internet to run slow

Does Net Nanny record chats?

Net Nanny prompts for my Time Zone when I "apply", but I can't select one

My trial password doesn't work & I cannot un-install it!

Does Net Nanny 4.x work with Windows XP?

Why is Net Nanny's Free Trial so easy to turn off?

Blocking Images on Google

How to Install Net Nanny

How to block a site

Corrupt Files - Need to Reinstall, 9031 Error, Runtime Error

How To Customize Net Nanny Accounts and Settings

Can Net Nanny filter Kazaa

Does Net Nanny work on an Apple Macintosh?

My Time Limits Reset to 24 Hours

Forgot Net Nanny Password

Net Nanny attempts to start my dial-up connection by itself

Net Nanny isn't blocking pop-ups

What version of Net Nanny do I Have?

Is Net Nanny a subscription? Will I be automatically billed for renewal?

Manual Uninstall (Error 6005, Root Path Error, Credentials Error)

How to add Permitted Sites in Net Nanny

I bought Net Nanny and it asks me for a key?

Creating Adult Accounts with no restrictions

Net Nanny Home Suite

I receive a "LSA Shell" Error Message after installing ContentProtect Home

NTP Time Check Failure

PopupProtect

After installing, I see errors on page, how do I fix this?

Why is PopupProtect not blocking popup ads?

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