ContentProtect™ Security Appliance 30-Day Money Back Performance Guarantee

ContentWatch is pleased to offer a 30-day money back performance guarantee. We guarantee that your ContentProtect Security Appliance will perform as represented by ContentWatch in sales and marketing materials and in product demonstrations. If you have questions or experience problems with the product, please contact ContentWatch Support at 1 (866) 765-7233, or +1-801-508-3601 (International). Our customer support personnel are available during support hours to make sure you have every opportunity to enjoy the features and benefits of the ContentProtect Security Appliance. If, however, the ContentProtect Security Appliance does not perform as represented, you may follow the steps below for a refund of your purchase price within the 30-day period following the original shipment date.

The 30-day return policy applies only to ContentWatch products that are purchased directly from ContentWatch or through an Authorized ContentWatch Reseller.

Please note that only products in the original packaging with all materials and in new or as-new condition are eligible for the 30-Day refund.

Instructions for the Return Process

Every 30-Day return must have an associated Return Merchandise Authorization (RMA) number. An RMA may be obtained from ContentWatch by calling 1 (866) 765-7233, or +1-801-508-3601 (International). The RMA number and ContentWatch Refund Return address will be provided by email. ContentWatch must receive the returned item within fourteen (14) days after an RMA number has been issued. An assigned RMA number is valid for up to14 days only and will expire on the 15th day after the date of issuance, at which time any returned products will be refused.

Use the Original ContentWatch Boxes All products must be returned in the original packaging. The returned product must be in a saleable condition, undamaged and must include all original packaging and accessories (including detachable parts, manuals, CDs, power cord, cables, etc). Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense.

Ship the Product Back to Us Once you have received your RMA number, please write it clearly on the outside of the package to be returned. Please ensure that previous shipping labels or other markings have been removed or covered completely. It is the customer's responsibility to arrange shipment pickup, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We advise that you ship the product back to us via UPS or FedEx to ensure proper delivery. It is the customer's responsibility to retain a sender's copy of the shipment invoice and the shipment tracking number in the event of a lost shipment until the return product has been received. ContentWatch reserves the right to refuse any product returned under the 30-Day return right that does not meet these criteria.

Email Your Return Shipment Tracking Number to support@contentwatch.com Please include "Shipment Notification: RMA# (please include your RMA# here)" in the email subject line and the returns shipment tracking number, your company name, and the date and time of pick-up in the email body.

Receive Your Refund Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. ContentWatch will not refund original or return shipping costs or duties.

Questions about the Return Policy?

Call Us - (866) 765-7233. Representatives are available to answer your questions from 8:00 AM to 5:00 PM MST.